Why the printer does not scan and how to solve the problem?

A very frequent problem that occurs at MFP – Failure to operate the scanner with the full performance of the rest of the device. This situation may occur not only during the first use of the device, but also after a long work in normal mode. This article presents the most common causes of the inoperability of the scanning device and are given recommendations for correcting the situation.

Why the printer does not scan and how to solve the problem?

Why the printer does not scan and how to solve the problem?

Possible reasons

The printer can start “capricious” for many reasons. They can be divided into two groups.

Software

Any modern printer has not only drivers, but also a pre-installed service program that simplifies work with the device. Sometimes it happens so that Software is accidentally deleted or installed incorrectly, And, as a result, the printer begins to work “crooked”.

Usually in favor of this breakdown, constantly pops up after sending a system message.

The presence of viruses On the computer can also cause a scanner failure. The least common problem is the conflict of drivers. More often such a situation occurs if several MFPs are connected to one computer. This problem is possible and the devices connected together through the local network.

Why the printer does not scan and how to solve the problem?

Why the printer does not scan and how to solve the problem?

Hardware

Such problems are associated with the “internal stuffing” of the device. If the MFP is turned off or displays the speed error on the screen (the message that this device can run faster), then most often the breakdown is caused by a USB output, cord or driver malfunction.

As well as some electrical appliances can Create interference in the scanner, for example, microwave ovens. Power supply malfunction can also cause Failure for some functions. Sometimes in the device banal ends paper or cartridge, Used for seal.

In modern printers with scanner functions, there may be a variety of system messages. In some cases, the scanner failures can be caused by the usual overheating of the device, as well as the change of cartridges.

Why the printer does not scan and how to solve the problem?

Why the printer does not scan and how to solve the problem?

Why the printer does not scan and how to solve the problem?

What to do?

If the scanner malfunction is detected, you can try to solve the problem yourself, following the advice below.

  1. Replace cable. Most of the modern equipment, including MFP, works with long USB cords. It is very convenient, but not all devices on the periphery can work correctly. The solution is the change of long cable to short (not more than 1.5 m in length). Very often after these actions, the device begins to work without failures.
  2. Use additional programs. For example, you can download from the official store Microsoft program called “Scanner”. This software is free, and intuitive management. Also popular VueScan program. It is ideally compatible with MFP Most manufacturers (HP, Canon, Epson).
  3. Driver Update. For a printer / scanner of any manufacturer on the official website, you can download the latest drivers. The fact is that the initially installed drivers can be outraged and, accordingly, the device will not work correctly. Usually this software is installed automatically.
  4. Correct settings and connection. Very often used MFP not assigned by default device. You can fix this error through the control panel.
  5. Incorrectly flashes cartridge. In modern devices, many sensors that protect the device, therefore, with an incorrect change of Ink, the MFP can begin to seriously “hang”. If the scanner does not work after changing the cartridge, it must be replaced.
  6. Clear Print Queue. In combination devices (MFP), simultaneous execution of different operations is impossible. That is, it is impossible to simultaneously send a series of documents and scanning. But sometimes the seal does not go, and the scanner does not want to work. In this case, you need to go to the “print queue” and delete the documents in the expectation sheet.

Why the printer does not scan and how to solve the problem?

Why the printer does not scan and how to solve the problem?

Why the printer does not scan and how to solve the problem?

Listed faults and methods for their solutions include only problems that can be corrected independently. If none of the methods helped, the malfunction may be more serious. In this case, it is better to contact a specialized workshop that produces repair of office equipment.

Recommendations

Sometimes the problem at which the scanner refuses to work is not in the device or software itself, but in unsuitable “hardware”. It can be easily checked by going to the “Computer Device Manager”. Opposite the controller should not be a yellow exclamation mark. If it is, then there was a hardware incompatibility. You can try to reinstall or update the drivers. If this does not help, then the only output will be connecting the scanning device to another computer.

The lack of color indicator indicator suggests that the power cord or the AC adapter is damaged. In this case, it is necessary to replace the element failed. Luminous Red indicator Signals device malfunction.

When slow scanning documents need to check port, to which the scanner is connected. If it is connected to USB 1.1, then the solution will be changed by the port on USB 2.0.

Why the printer does not scan and how to solve the problem?

Why the printer does not scan and how to solve the problem?

Important! When troubleshooting the scanner is very important to comply with safety regulations. You can not touch the current parts of the device and its battery.

Faults with scanning equipment – quite frequent phenomenon. But most of them can be corrected completely independently, following the recommendations given in the article.

Why the printer does not scan and how to solve the problem?

On how to solve this problem, see the following video.

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