How to choose a good headset for call-center?

Headset for Call Center employees is a key tool in their work. It should be not only comfortable, but also practical. How correctly choose it is to pay close attention to, and what models it is better to give preference, let’s talk in this article.

How to choose a good headset for call-center?

How to choose a good headset for call-center?

Peculiarities

Some people mistakenly believe that the most simple headset is quite suitable for employees of such centers for permanent work. But this is not so. A professional device has a number of features that make it preferable to purchase.

  • More a light weight Compared with classic headsets. Many do not take into account that even work for 3 hours in such a device leads to headaches, fatigue and severity in the neck. So, a professional headset of such an effect does not create.
  • More Soft parts of the headset, directly contact with the body. And this is no less important than the first feature. Handages do not rub, do not hise and leave painful stripes on the skin. And it cannot be unimportant when working in the headset for 4-8 hours in a row almost daily.
  • Ambushi – Created by special technology from a special kind of foam rubber. They not only adapt to the anatomical features of the ear of each person, but at times better transmit the sound quality, and most importantly, they reliably protect the ears of the operator from outsiders from outside, that is, improve its work.
  • The headset itself is manufactured so that there is Ability to adjust the height and position of headphones and microphone. This means that anyone can configure this type of equipment optimal for itself.
  • The professional headset has and Remote Control, which, if necessary, allows you to use headphones as a microphone or voice recorder, and also has a light indication. Moreover, it has both wired and wireless models.

How to choose a good headset for call-center?

How to choose a good headset for call-center?

There is another important distinctive characteristic – price. Professional headset costs 2, and even at 3 or even 4 times more expensive amateur. And many such a price scares. In fact, the price is fully paid for the quality, convenience and durability of the headphones themselves with the microphone.

On average, the service life of such a headset is 36-60 months.

How to choose a good headset for call-center?

Views

Currently, there are several types of headquarters in the market.

  • Multimedia. They are distinguished by the simplest design and low price. However, such models do not allow to achieve high sound quality, often an interference occurs when they are used, and the service life of such a headset is small.

How to choose a good headset for call-center?

  • With one headphone. Such models have a microphone and headphone. But employees of the call-center, who in many hours is negotiating on this device, such models may not come up – they do not isolate noise, as a result of which the specialist will often be distracted when working. Some devices are also very difficult to achieve high sound quality.

How to choose a good headset for call-center?

  • Headband with noise reduction. Such models will be prompted as classic microphone headphones. Their main dignity – they completely suppress the noise from the outside, which does not distract the operator and does not interfere with negotiation.

How to choose a good headset for call-center?

  • Classic wired headset – It is often used with a multimedia variety. But the difference between them is that multimedia devices are not intended for negotiations, but to view and listen to files. In addition, they are often deprived of the built-in microphone, and it has to acquire separately.

How to choose a good headset for call-center?

  • Wireless models are considered the most modern. Almost all of them are equipped with a built-in noise reduction function, have light weight and many additional features. Their synchronization with a computer or laptop is carried out via Bluetooth.

How to choose a good headset for call-center?

Of course, it is best for permanent call-centers to professional employees of call-centers; it is wireless or classic headsets with noise reduction function.

The number of professional headsets and their diversity simply amazing imagination. In order not to be confused in such an abundance and purchase, indeed, the standing device, we advise you to familiarize yourself with our rating. It presents one of the best sets of headsets intended for professional use.

  • Defender HN-898 – This is one of the most budget models of such a headset that is suitable for professional use. Soft, tightly adjacent headphones provide high sound quality, and noise suppression from the outside. Simple wired model, without additional functions. Cost from 350 rubles.

How to choose a good headset for call-center?

  • Plantronics. Audio 470 – This is already a wireless and more modern model having a smaller size, but the best sound quality of the sound, the built-in function of full noise reduction. Has an indication of inclusion and shutdown. Great for permanent use, does not cause any discomfort. Price from 1500 rubles.

How to choose a good headset for call-center?

  • Sennheiser SC 260 USB CTRL – This is one of the best headsets for professional use. Multifunctional, Compact, Easy, Durable. Cost from 2 thousand rubles.

How to choose a good headset for call-center?

It should also be noted that all types of headsets from brands such as Jabra, Sennheiser and Plantronics are the ideal option for buying the Call Center.

Tips for choosing

In order for such an acquisition to serve a long time and properly, it did not create difficulties during work, when buying should be remembered for some nuances.

  1. You should give preference to models having a built-in noise reduction function and 2 headphones.
  2. Do not purchase headsets offered as a gift for any technique. They in rare cases can be really high quality.
  3. From acquiring goods of an unfamiliar brand is better to refuse, preferred goods of proven manufacturers.
  4. Too low price is most likely to be an indicator of the same quality. Therefore, the headsets are cheaper than 300 rubles should not even consider.

How to choose a good headset for call-center?

How to choose a good headset for call-center?

      The optimal option will be the purchase of any headset from those described above or any other from the specified manufacturers. Reviews of the specialists of support centers only prove their effectiveness and durability. The headset is not just a working tool, it also affects the well-being, the convenience of the work itself and its effectiveness. therefore Better buy proven devices.

      See the following video overview of one of the headset models for the call-center.

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